1. Authorization and Consent By submitting a ticket and initiating a live diagnostic session, you ("the User") authorize ServingIntel and its technical representatives to access your device’s camera and microphone for the sole purpose of remote troubleshooting and equipment inspection. 2. Data Privacy and Security ServingIntel is committed to maintaining the confidentiality of your data.

Transmission: Live video and audio streams are encrypted end-to-end via WebRTC protocols.
Storage: Any images or video frames captured during the session are stored securely within our encrypted support database and are used exclusively for case documentation and quality assurance.
Third-Party Access: We do not sell or share personal identifiers or diagnostic media with third-party advertisers. 3. User Responsibility The User is responsible for ensuring that no sensitive personal information (such as passwords, private documents, or unauthorized individuals) is visible within the camera’s field of view during a live session. ServingIntel is not liable for the accidental capture of background information not relevant to the technical support request. 4. Recording and Documentation Please be advised that sessions may be monitored or recorded (via still image capture) for technical record-keeping and training purposes. By proceeding, you acknowledge and consent to these documentation practices. 5. Limitation of Liability Remote diagnostics are provided "as-is." While ServingIntel strives for accurate resolution, we do not guarantee that all issues can be resolved via remote session. ServingIntel is not liable for any indirect, incidental, or consequential damages resulting from the use of this support portal.

By clicking "Accept" or "Submit," you confirm that you have read, understood, and agreed to the terms outlined in this Professional Service Disclaimer.